COVID-19 Operational Plan
As it has always been, the safety and security of our guests and team members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene!
In response to the coronavirus, we have taken additional measures developed in consultation with the CDC and local health authorities to make our cleaning and hygiene protocols even more rigorous.
Our associates will continue to receive ongoing briefings and enhanced operating protocols and the following are currently in place.
✓ Disinfect guestrooms that includes all high touch areas:
- Door handles; light switches; plumbing fixtures; remote controls; telephones; thermostats; etc.
- Sheets and towels are replenished daily
- Room Keys are disinfected upon each use
✓ Increased the frequency of cleaning and disinfecting our public areas including:
- Lobbies; elevators; door handles; public bathrooms; house phones; etc.
✓ We use all EPA registered cleaners and disinfectants provided by our cleaning partners at Ecolab
✓ Provide individual HVAC (PTAC) units in each guestroom
✓ All guest bathrooms are equipped with individual exhaust fans that can run 24/7
✓ Supply sanitizer stations for all guests and associates throughout the property
✓ Employ strict protocols to prevent contamination of any Food & Beverage
✓ Lobby seating has been re-arranged to ensure the CDC recommended social distancing
✓ Require minimum of 6 feet distance at check-in and check out
✓ Employ detailed operational procedures (in consultation with local health authorities) to address potential cases of exposure by guests and/or employees
Other Operational Impact:
✓ Housekeeping room service will be provided every three days; however, we can supply fresh towels and supplies upon request between each service
✓ We require that during housekeeping service the guests vacate their room to ensure social distancing
✓ We have suspended our breakfast buffet as recommended by the state health department
✓ Grab & Go items will be available in the lobby during our posted breakfast hours
✓ You may order from local restaurants who continue to partner with Uber Eats and Door Dash as well as other local establishments who will continue to provide take-out as another option. You may inquire at the front desk for current options available.
✓ Fitness Center must stay closed per state requirement
✓ Swimming Pool must stay closed per state requirement
We appreciate your patience and understanding during these difficult times and we look forward to returning to business as usual!